With all the concern about artificial intelligence (AI) destroying a large number of jobs in the coming years, it might be worth it to see what history tells us. It's possible that things are different this time and we may all soon be reading news articles and watching entertainment created through AI and dealing with automated call centers and accountants. On the other hand, maybe not.
More often, new technologies have augmented what people are already doing. They help them focus on other more complex tasks. Despite the introduction of automated bank tellers (ATMs) in 1969, human bank tellers are still around. While ATMs have mastered dispensing cash and taking deposits, today's tellers tend to focus on more complex transactions. And, I am happy to report that they are still willing to take my deposits at the teller window with a smile. Even a second wave of technology in the form of online deposits and other transactions has yet to finish off the job of bank teller.
As ATMs grew in popularity, one New York City bank (I cannot remember which one) limited teller transactions to those involving a high dollar amount. (Again, I cannot remember the amount.) A local competitor rolled out an ad campaign with the theme, "Our tellers love people." The first bank rescinded its policy very soon after.